Parking

YOUR GUIDE TO PARKING AT DIANELLA PLAZA

At Dianella Plaza we want our Centre to be a convenient and accessible shopping destination for our local community. 
 
To ensure visitors continue to enjoy the convenience of shopping at Dianella Plaza we’ve recently made changes to our car parking arrangements. 
 
After our customers told us that that they couldn’t find a park, as valuable spaces were being used by employees and commuters, we’ve introduced free monitored parking, with three-hour limit. Every customer receives free parking for the first three hours, every day.
 
Our monitored parking zone covers all Dianella Plaza’s car parks between 8:00am and 5.00pm, daily. 
The new parking arrangements were introduced on Monday 16 March. 
 
FREQUENTLY ASKED QUESTIONS 
 
Why was monitored parking introduced? 
Dianella Plaza is committed to providing the best possible shopping experience for its shoppers and our customer feedback told us that finding a car park space at the Centre has been difficult. Our free three-hour monitored parking will provide a more convenient experience for our shoppers.
 
How is the three hour limit monitored?
Through a “Licence Plate Recognition System” (LPRS) Secure Parking monitor car parks by scanning and recording licence plates via a vehicle mounted camera. At the end of the allowed parking period, the vehicle returns and rescans the car park. Any cars noted as exceeding the allowed time limits will be issued with a breach notice.
 
When were the new parking arrangements introduced?
We introduced our new free three-hour monitored parking on Monday 16 March. 
 
What happens if shoppers receive a breach notice? 
Both Dianella Plaza and Secure Parking have the ability to reverse an issued breach notice. If you can provide receipts or similar to indicate that you were at the centre for longer than three hours, your breach notice can be reversed. After all, it’s not our intention to penalize our customers.
 
Who benefits from the breach notices?
As this monitoring system is run by Secure Parking, they receive any income generated from the breach notices. Federation Centres do not receive any income or payments from Secure Parking.
 
Are private parking breach notices enforceable?
Yes. Private non-compliance breach notices are enforceable under laws relating to contracts and the consent given to parking on private property. 
 
How much is the breach notice worth?
The breach notice is $66.00.
 
Can I appeal a breach?
Yes, click here to go to the appeals page.